Chicken or the Egg

What comes first Sales or Service

 

Many businesses keep sales and customer service in different departments. Sales brings in customers and service retains. But if a company has separate groups for sales and services will they have different standards and objectives?

Always be Helping

If the goal of a company is only to make money, customers will know they are not a priority.  When a company's priority is to provide a benefit by using their service, and helping customers understand the value, the result will be a positive sales experience and referrals.

Customer Experience 

When Sales and Service are the driving force the overall result will always be a  positive sales experience.  Building relationships and becoming a resource by answering questions and nurturing  customers make decisions through education will make customers feel good about not only making the purchase but becomes part of the overall customer experience.  

Customer Service always and Sales always

Promise a lot and deliver more. In other words, exceed customer expectations.

Always Be helping🌷

Teresa

11 weeks till Christmas

It's almost Christmas ...

Are you hiding your teen driver?

Coverage extends

In general coverage will extend if you lend you car to someone and they get into an accident.  And most insurance companies extend coverage to accidents caused by teen drivers who were not listed on your policy.  Companies know it's possible it "slipped" your mind to add your child to your policy.

Misrepresentation

Some companies could deny a claim if your teen passed the road test before you renewed your policy and you didn't inform the  company.  Car insurance policies normally state that "you are to notify us of any additional drivers," Some companies may have an exclusion in the policy that says, 'If you do not notify us we will not cover you".  Not adding your teen driver could be considered misrepresentation and the company could deny coverage.  And some companies will honor the claim for unlisted teen drivers but add your driver, and charge you backdated premium to recover the time that the teen was licensed but not on your policy.

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Rates 

Adding a teenager to your auto insurance policy can double your premium.  Teen rates are high because of the statistics.  Car crashes are the main cause of death for drivers between the ages of 16 and 19.

Discounts

Most Insurance companies offer discounts for driver's Ed and good grades.  Some insurance companies offer safe driver programs for teens to watch videos and track trip logs to save money.   And most companies won't charge you if your teen is away at school more than 100 miles from home.