Chicken or the Egg

What comes first Sales or Service

 

Many businesses keep sales and customer service in different departments. Sales brings in customers and service retains. But if a company has separate groups for sales and services will they have different standards and objectives?

Always be Helping

If the goal of a company is only to make money, customers will know they are not a priority.  When a company's priority is to provide a benefit by using their service, and helping customers understand the value, the result will be a positive sales experience and referrals.

Customer Experience 

When Sales and Service are the driving force the overall result will always be a  positive sales experience.  Building relationships and becoming a resource by answering questions and nurturing  customers make decisions through education will make customers feel good about not only making the purchase but becomes part of the overall customer experience.  

Customer Service always and Sales always

Promise a lot and deliver more. In other words, exceed customer expectations.

Always Be helping🌷

Teresa