Shopping around

Customers shop around but they spend money when they see value.  

I used to work for a company that was known as a  low cost provider.  This sounds awesome until the customer has to make a phone call or file a claim.  Picture this,  the people that worked there had insurance with State Farm.

The Call Center

Speaking to a Rep. in a call center?  if you need to call back, not only do you get a different representative on the line, but also possibly another call center out of state.

Remarkable service has big value

This Wednesday was an example of  our standards for remarkable service.  The customer received a suspension letter from DMV, although it was an error, it could still have caused him a headache.  Imagine being pulled over by the police..."Officer, that's an error, I really do have insurance."...  I don't think a cop will buy that.  But this is when Laura, our office Mgr. saved the day.  Not just by calling the DMV industry hotline in Albany, but by calling our local DMV in Port Jeff Sta.!  And a real live person answered! and she was helpful!  She checked the insured's  registration and said the suspension was reversed.  Peace of mind and very cool if you're into Insurance.

Shopping around, consider staying when you see the value in Remarkable Service.

Great service beats fast service every time.  It means something to have kowledge of the product and  give detailed explanation of  coverage.  To Care and listen with patience - Building relationships for a great customer experience.


Teresa